Who/what/why is Light Line Delivery?

Be home at home. Light Line Delivery Corp is a local Boston startup that aims to provide you with a better package delivery experience. Using Light Line mobile app, you can request an autonomous  robot to deliver your items (packages+ food) from the front desk, directly to your unit's front door, with just the touch of a button. Download our app to activate your access today!

 

Note: We only support iOS (Apple/iPhone) mobile devices right now. Android service will be available at production launch.

 

We are excited to offer our pilot program for 4 weeks here in Boston during the following dates and Times

 

Sept 6th - Oct 2nd

Mon-Fri: 10am-10pm

 

During this time, the robot will be chaperoned by a Light Line Staff member. Brett Wagner, President and co-founder, will be happy to answer any questions, hear suggestions, and listen to your feedback. We are seeking to learn as much as possible about this new amenity so we can design the best service for you soon. Your feedback is very important to us. 

 

Questions/concerns? Please contact Brett Wagner, President, at any time.

Phone: (901)-827-8285.

Email: support@lightlinedelivery.co

 

What things can the robot deliver?

Packages and food. If the package is too large, you will be notified that it is too large for delivery. (You will have to come down to the front desk to pickup!) Packages that have beeb delivered to the front desk before Sept 6th maybe not be eligible for delivery. Please allow for one day between sign up and package arrival for your Light Line service to begin.

 

How can I download the app?

To sign up for the service, go to the Apple App store and search "LightLine" (one word) or scan the QR code below. Install the "LightLine Resident" app (the app is a white icon with purple lettering). Android service will be available at production launch. Note: We only support iOS (Apple/iPhone) mobile devices right now. The signup confirmation link must be clicked from your phone,  not desktop!

 

Hours of Operation?

Sept 6th-Oct 2nd

Monday-Saturday 10am-10pm

 

How will I be notified if a delivery has arrived at the property?

You will receive a notification on the LightLine mobile app.

 

How will I request a delivery to my unit?

 

You must be home to accept delivery. Packages will not be dropped off at the door.

When a package arrives to the front desk, you will be notified on your mobile phone. You can then go to the Light Line Mobile app, click the package under the "Ready for delivery section" and click request.

 

How do I accept a delivery?

Once the robot arrives at your unit door, you will receive a push notification via Light Line’s mobile app.

1. Open your door to greet the robot.

2. Open the Light Line mobile app to the home page.

3. Click the Package icon located at the bottom/center of the app to open the robot lid.

4. Retrieve the delivery from the robot.

5. Complete the questions on the app screen.

6. Close the lid and click complete delivery on the app.

Is this pilot free of charge?

Yes!

 

How long does the delivery take?

It will depend on how many deliveries are in front of you. Right now, it is forecasted anywhere between 3 and 10 min. 

 

Once you confirm your delivery, you will see an ETA time displayed on the same screen. If the ETA is inconvenient for you, you may cancel the delivery and request it at another time. Alternatively, you walk come down to the the front desk and get your package.

 

Do I have to be home for the delivery?

Yes, you must be home to accept a delivery. The robot will only wait outside your unit entry for a few minutes before returning to the front desk.

 

What if I request a delivery but leave home before my delivery arrives at my door?

If you are not home, or not able to get to the door, Tango will return to the front desk with your item. You can use the app to request it again at a more convenient time.

 

Is there a limit I have on the number of food orders I can get delivered?

There is no limit to the number of deliveries to a particular unit. Tango Loves to deliver.

 

Is the robot autonomous?

95%. Its learning everyday!

 

What if I want to provide my feedback about my experience or suggestions about possible improvements?

We would love to hear from you. Please send emails to: support@lightlinedelivery.co.  Phone calls are welcome at 901-827-8285. Alternatively, comments are also accepted on our website.

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